A 99.9% Server Uptime
We’ve set up our shared hosting platform using stable hardware and heavily customized software. Our administrators have installed a modified version of SELinux on all our physical servers in order to guarantee optimal protection and dependability. We’ve added a number of denial–of–service prevention appliances together with highly effective firewall software to make sure our network is unassailable and secure.
All our shared hosting packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our guarantee stays the same.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also built our own internal network in each one of our datacenters. Everything is based on top–drawer hardware delivered by Juniper. Furthermore, on every single router, we have placed a firewall with an intricate algorithm so as to sift all suspicious requests.
Because of this, in each of our datacenters – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done pretty much everything to lessen all potential risks with our cloud hosting packages and irrespective of the fact that our company provides topflight technical support, there are situations when the customer is just not content with what we offer. Or he has to migrate to a more robust web hosting solution, such as a virtual private server or a dedicated hosting server.
That is why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not content, we will give you a refund.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get a reply, you are aware of how exasperating this can be, even more so when your website is at stake. That’s the reason why our company offers a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our techs will be at your disposal and they will respond to you in less than an hour. And the best thing is that their average response time is under twenty minutes!