Customer Support Channels
A 1–hour Response Guarantee
Supplying excellent quality support on time is our main priority, so we support each shared hosting plan with a 1–hour ticket reply guarantee. After you post a ticket or post an email, our user technical support crew will do their best to offer the most satisfactory answer to your problem and to supply you with information quickly.
A Top–quality Support Service
Our support service is offered by a group of qualified employees that are prepared to reply to your question right away. You’ll be able to communicate with the tech support team by launching a help support ticket from your Website Control Panel or by posting us an e–mail message. On working days, you can also contact us on the phone or make use of the online chat solution.
An Intuitive Help Section
We have integrated a complete practical knowledge base into the Control Panel to assist you to receive helpful step–by–step details anytime. Each part of the Control Panel has its own contextual help area showcasing a variety of how–to articles. We have also made movies to give you a more effective idea of the best way to complete any presented task.