Technical Support Channels
A 60–Minute Ticket Response Guarantee
All your support requests will be responded to within maximum 60 minutes after the ticket or e–mail is received. If your case needs further assistance from an admin, we’ll forward the support ticket or the e–mail to the person in charge, without delay and we will leave a comment to let you know that more time will be needed for arriving at the optimal solution. If you make use of the Admin Services package, all of the tasks included there will be carried out whenever you desire.
A Top–Class Tech Support Service
Our customer support team will be online for you 24x7x365 should you require assistance with our Website Control Panel or with any of the apps that we install for you on the dedicated server. Furthermore if you require help handling the day–to–day administration tasks on your dedicated server, you can take advantage of the Admin Services package, that includes data backup disk storage space, weekly OS updates, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, etc.
An Intuitive Help Area
Each Linux dedicated hosting server includes our free–of–charge Website Control Panel, which features an integrated knowledge base and a selection of instructional video tutorials. Whenever you need help with the Website Control Panel, just click the Videos or Help buttons located in the top right corner.