There are a handful of ways to get in touch with the web hosting company whose services you are using, but the one that you will always find no matter which company you pick is a ticketing system. This is the least complicated form of correspondence for different reasons. In the event that no customer support engineer is available at the moment and they are all busy, a phone call may not be answered, but a ticket will always hit home. Furthermore, you can copy & paste large bits of info without needing to worry about typographical errors, and if a specific problem needs more time to be sorted out or a number of responses have to be exchanged, all the info will be in one and the same location, so either party can always see the comments provided by the other one. The disadvantage of using tickets to contact your hosting company is that they are often separate from the hosting platform, which suggests that if you have to supply information or to adhere to instructions, you’ll have to use at least two different interfaces and this number might rise if you’d like to administer a handful of domains. Also, many web hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting a response.
Integrated Ticketing System in Shared Hosting
In stark contrast with what you may find with a lot of other hosting providers, the ticketing system that we’re using with our shared hosting is included in the Hepsia Control Panel, which is included with all hosting accounts. You will not need to memorize different logon names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself in one single location. So, in case you have an enquiry or run into a difficulty, you can contact our technical support team immediately. Our ticketing system features a smart search mechanism. This goes to say that even in case you have posted a multitude of tickets through the years, you’ll be able to find the one that you want effortlessly. Also, you can check knowledge base guidelines for solving common predicaments.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our semi-dedicated hosting services, was developed with the belief that you should be able to manage everything associated with your account in one single location and the support tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got an inquiry or face a challenge, you can touch base with our client care team members instantaneously without needing to log into a totally different interface. You can look through your web files or check a variety of settings in your account while you submit a new ticket or read the response to an older one. If you’ve got a myriad of tickets and you want to track down a particular one, you can make use of the intelligent search option, which is available in the Help section. We’ll make sure you receive a response within the hour irrespective of the essence of your inquiry or problem.