There are a handful of ways to get in touch with the web hosting company whose services you are using, but the one that you will always find no matter which company you pick is a ticketing system. This is the least complicated form of correspondence for different reasons. In the event that no customer support engineer is available at the moment and they are all busy, a phone call may not be answered, but a ticket will always hit home. Furthermore, you can copy & paste large bits of info without needing to worry about typographical errors, and if a specific problem needs more time to be sorted out or a number of responses have to be exchanged, all the info will be in one and the same location, so either party can always see the comments provided by the other one. The disadvantage of using tickets to contact your hosting company is that they are often separate from the hosting platform, which suggests that if you have to supply information or to adhere to instructions, you’ll have to use at least two different interfaces and this number might rise if you’d like to administer a handful of domains. Also, many web hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting a response.