Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Resolution Guarantee

  • Our group of technicians will try their best to reply to your assistance enquiries within up to 1 hour. If, however, the trouble you have encountered calls for the assistance of the Admin =Team,= we’ll forward the ticket to the technician in charge and will post a comment to inform you.

  • Top quality support service

  • Professional Customer Help And Support Service

  • We will be online for you around the clock to supply guidance and client support and also to assist you with any issue that you could run into while you are working with your virtual server. We’ll support all installed in advance software packages, such as your OS, server administration panel (dependent upon the VPS type) and the Website Control Panel designed 100% by our developers.

  • Intuitive help center

  • An Intuitive Help Zone

  • An exhaustive and regularly updated collection of articles is incorporated into our custom–built Website Control Panel. It offers quick tips about how to perform all of the necessary web site supervision jobs. The Help section features in–depth how–to tutorials and step by step video tutorials. You can open the Help area by clicking the Help or Video buttons in the upper right side of each Control Panel section.