Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • You’ll find nearly all the answers to your questions in the user–friendly Help section built into your Website Control Panel. It features a large repository with frequently asked questions and detailed help articles written by our competent tech support staff.

  • Top quality support service

  • Instructional Videos

  • If you’d rather watch how a task is accomplished or how an issue is addressed, rather than just reading about it, check out our selection of educational video tutorials. They cover various issues and will help you swiftly find your way around our Website Control Panel.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • We back up all semi–dedicated servers with a 24x7 help desk service and a sixty–minute support ticket response guarantee. Our qualified techs will be online for you around the clock to reply to your questions and to troubleshoot any problem that you could have. Simply submit a helpdesk ticket from the Help section and we will get back to you in no time.