If you’ve ever got any queries about the hosting service in general or if you encounter a problem with your sites, you’ll need to touch base with the web hosting company’s customer support team. It may not make any difference how promptly they’ll answer if you have a general inquiry, but an issue like a messed up web app update, for example, may result in your website becoming broken or invisible online. And the longer you wait for the support team to help you out, the longer the site will be inoperational. If you offer goods or services online, any downtime will adversely affect your site and you can lose current or prospective clients. A lot of hosting providers, especially resellers, handle trouble tickets and emails within 24 hours, but in the Internet era this is far too long, as clients will scarcely ever come back to a website that’s not working correctly for extended intervals.
One-Hour Response Guarantee in Shared Hosting
If you’re using any of our shared hosting
and you have a question or chance upon some difficulty, you can touch base with us 24/7 by opening a technical support ticket or by writing an e-mail and we promise that you’ll get a response in less than an hour. In case the issue can be resolved, we will do it before we reply, whereas in case there is something that you have to do on your end, we will give you all the required information – what settings to check, what possible solutions to try out, and so on. Typically, you’ll get an answer within thirty minutes max, which means that waiting for hours or even for more than one day to get support is something impossible. Our 60-minute response time guarantee applies to any enquiry that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we know just how critical it is to receive swift help, we guarantee that you will never have to wait around for more than 60 minutes to get a response to any ticket that you send through your semi-dedicated server
Control Panel. In reality, you’ll rarely have to wait for more than twenty-thirty minutes and this applies to any question regardless of what its nature is – general, billing or technical. On top of that, our customer and tech support staff will be at your service day and night, which goes to say that even if you send a ticket during legal holidays, you’ll invariably receive a blazing-fast response, which will include the answer to an enquiry, the solution to a problem or the information necessary to resolve an issue yourself – if there is something that you have to do on your end. If you use our services, you’ll never need to spend a whole day hanging around waiting for an answer like you would with many other hosting companies.