The customer support that you'll get from your shared hosting company is very important, regardless of whether you have pre-sales questions and you're not a client yet, or you have some technical problem with a current account. Timely and clear information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this could often be a proof that you are ordering from a real hosting provider not from a reseller. If you get a hosting account from a company that does not own its servers and it can't access them right away, it is quite possible that you'll wait for a couple of days to have an answer to any question, which means that your web sites may remain offline for a long time. Alternatively, a provider which provides various options for communication and has a technical support staff available all the time can assist you right away and help you decrease or totally avoid any downtime and potential losses.
24/7 Customer Support in Shared Hosting
The customer and tech support services for our shared hosting
plans are round-the-clock, therefore you can forget about waiting for a few days to receive assistance. If you are not our client yet, you can call us, chat with a consultant or send an e-mail message. In case you currently have an account, you are able to open a support ticket on top of the other three options for contact. You'll be able to pick the most suitable way to contact us based on what your location is or the equipment you're using. We are able to help you for more or less any hosting-related question that you have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in such a case the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you select, you will be able to reap the benefits of our 24/7 technical support services even on public holidays. All of your sites will be available at all times and so will we. With a lot of communication options, you'll be able to pick the easiest method to contact us and inquire about our services in case you do not have an account yet, or ask for assistance if you are already one of our customers. You will be able to give us a call, have a chat with a live representative, send an email message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options feature 1-hour response time guarantee, though it rarely takes more than 20 min to get assistance no matter the nature of the issue. With our customer and tech support services, we will be there for you whenever you need us, not a few days afterwards.
24/7 Customer Support in VPS Hosting
Each virtual private server
plan that we provide includes 24/7 customer and technical support, therefore if you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us at any time, even holidays and weekends. For your convenience, we provide different ways of communication - phone support with several local numbers worldwide, live chat, emails and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech problems as it will be much easier to monitor what is going on. The maximum warranted reply time for all the emails and tickets is 1 hour, however it hardly ever takes that long to get support. In case you acquire the Managed Services upgrade that we offer, our admins will also support you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Web Hosting
All the dedicated server
packages that we provide include 24/7 support via numerous means of communication and with a one-hour max answer time guarantee. When you want to find out more about the plans or you have any kind of billing or general questions, you're able to call one of the local numbers that we have worldwide or you may use our live chat service and consult with a live agent. For solely tech issues which require the help of a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an email, because all of these channels are more appropriate to track a given matter. The response time for them rarely exceeds 30 mins, therefore you can forget all about having to wait for a whole day so as to receive help. The support service is available for all of the server-related issues, and the pre-installed software. When you'd like to receive assistance for third-party applications, you may consider obtaining the Managed Services upgrade that we offer with all of the plans.