Though this isn't the mainfactor in order to distinguish a reliable shared hosting supplier from a bad one and a reseller from a real supplier, being able to call and speak with a live person is an indicator that you aren't using the services of a one-person service provider and that you will be able to get in touch with somebody if you need help. The phone support for website hosting services may vary from general to dedicated, so the problems which can be resolved through a phone call differ depending on the particular provider. In the general case, these issues are more basic and feature billing or first level technical issues since more complex matters often require a support ticket where both you and the sysadmins can track the proceedings with a specific issue. However, being able to call your provider will save you a lot of time and efforts for the countless small issues which will eventually appear at the time you manage your website hosting account.
Phone Support in Shared Hosting
If you choose to employ one of our shared hosting
, you will be able to get hold of our customer support crew via phone for 14 hrs per day. We can help you select the ideal package for your websites because we believe that it's better to discuss these matters with a live person. If you already have an account, we can help you with all your sales/billing questions as well as general matters, even with some tech problems which do not require too much time or escalation to a system administrator because it is better to open a support ticket for time-consuming issues so as to have the entire correspondence in a single place. We have telephone numbers in the United States, the UK and Australia, so you can call the one you prefer and speak with one of our agents.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be certain that there will always be someone to help you if you have any queries about the semi-dedicated server
plans that we provide. Whether you'd like to find out more about our plans, you have a billing issue or some general issue, you can just give us a call. Although some more complicated troubles may need a support ticket in order to give some time to our tech support team to analyze, we will assist you with a range of tech questions over the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the United States, Great Britain and Australia, we have local phone lines in these countries as well. In case you're in another country, we also have an international number where you'll be able to get in touch with us.