Irrespective of the fact that the hosting service supplied by the different companies is roughly identical, each provider has got a customized platform with its own modifications and different ways to accomplish specific operations. In situations like this, an info-laden knowledge base will be really useful both for people with zero past experience and for technically experienced individuals who will eventually discover how specific operations are executed, but will waste valuable time meanwhile. The objective of such a knowledge base is to help make the service quick and simple to use, saving users time and efforts. The consequence is happier clients, since they can effortlessly find the info they’re looking for, and less work for the technical support engineers, because typically most of the questions and problems that customers have got are already outlined in the knowledge base. If the articles themselves are well-written and encompass more things, you will be able to discover more not only about your own account, but also about the hosting service as a whole.
Extensive Online Documentation in Shared Hosting
If you have ordered your very first shared hosting plan from our company or have transferred your website over to us, you will grow familiar with our services and our custom-built Hepsia Control Panel before you know it due to the fact that we have compiled a thorough web-based knowledge base where you can find all the information that you could ever need – both general info regarding the service as a whole and more concrete info about the separate features that you can use and the predicaments that you can bump into. The articles are available in 2 places. The whole article list is accessible through the Help section of the Control Panel. You can read relevant articles about the different features in every section of the Control Panel as well. You can get to know how to do virtually everything, from enabling an .htaccess config file to administering an electronic mailing list, and all the articles include elaborate instructions, so you will never get disorientated because of an unclear text. Certainly, if you come across a more specific problem and you can’t find a solution in our knowledge base, you can touch base with our tech support staff 24/7/365.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated servers come bundled with an extensive article archive where you can find any info that you might require about our hosting services or about the Hepsia Control Panel that we are using. We have compiled it on the basis of the feedback that we have acquired from our clients through the years and, as a consequence, our articles cover particular problems that you could confront and suggest the best means of repairing them, for instance receiving an HTTP 500 error message or not being able to send email messages from your desktop computer although you have the correct SMTP settings. The articles are available in every single section of the Control Panel and you can consult them whenever you want. They can help you boost your knowledge not only about our services, but also about the web hosting sphere in general, as they offer in-depth guidelines and general info such as what file permissions or cron jobs are.