Live Chat Support
What is Live Chat? What exactly does the service entail?
A live chat is a real-time method of communication between a web hosting company's support team and its customers. It's an efficient method to receive some information about the website hosting services or get some issue resolved because you are talking to a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the lower chance of errors any time you exchange info like usernames or domain names, the more rapid response time because the communication is live as well as the fact that you don't have to stay on the chat constantly - you'll be able to do something else entirely while the agent investigates the issue in question. Furthermore, you can be a part of a live chat room from any computer which is connected to the world wide web, avoiding the telephone fees that you will have to pay in case you're calling to a different country.
Live Chat Support in Shared Hosting
Together with the phone and ticket support, we offer live chat support as well. You will be able to get in touch with us every single day, which includes weekends and holidays, and we can give you more information about the shared hosting
that we offer if you are not a customer yet, or about common and billing questions if you already have a user profile. Although for solely tech issues you will need to open a trouble ticket to the tech assistance team, because such issues will need additional time to be resolved, you may still get in touch with us through the live chat for some technical information. For instance, we are able to help you set up an e-mail address in your e-mail client or troubleshoot multiple issues, saving you a long time. Even when our phone lines are already off for the day, you'll be able to speak to a live person.
Live Chat Support in Semi-dedicated Hosting
We offer live chat support as standard with our services, therefore whenever you have any questions regarding our semi-dedicated hosting services
, you are able to talk with our customer care team whenever you need no matter if you've already purchased an account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and troubles, yet we are able to assist you with quite a lot of technical questions too. We can help you choose the proper package for your web sites if you do not have an account yet, we can reply any kind of billing questions or issues you could have or we can help you with setting up your new email address on your computer or smartphone - all this will be done timely because our live chat service is accessible all day, every single day. No matter when you need assistance, you'll be able to talk to an agent and save time and effort.